Social Listening!

Coca-cola I am interested in this brand because I am an avid consumer of this product :) Coca- cola’s value proposition is phrased “The coke side of life”. Sources explain it is an enjoyable, comfortable, and sociable environment when one consumes a coca-cola product. Coca-cola posted some videos promoting employee training videos. This company was trying to promote employer training courses on the topic of confronting racism. I personally believe they were just trying to test out a particular outlet to be an active ally in today's political climate. You would think 'the people' would be all it right? wrong! Coca-cola experienced major blacklash. The video above is just one of many consumers that interpreted Coca-cola's efforts in a bad light. I saw this type of negative consumer behavior mainly on Facebook and news article. I myslef did not hear about this coca-cola incident until a cowrker mentioned it. The following screenshot is a comment left on the video above. ...